More Catalina homeowners choose Catalina Island Vacation Rentals to manage their properties because we have developed a great reputation for respect, integrity and customer service on Catalina Island. We take pride in the trust homeowners place in us and have always been able to provide the level of service that homeowners and guests deserve. We understand that your vacation home is a huge investment and asset and are committed to ensuring it remains at its highest level of quality. With CIVR, rest assured there is someone always available on the Island when needed. Please contact us for more information on becoming a CIVR homeowner.
MARKETING
What makes us so unique and effective is our extensive marketing effort. The website is a fantastic aid in our customer service and customer satisfaction effort. Guests are able to select homes by amenities, location or rates as well as view many photos of all homes. Soon they will be able to review availability and actually book on-line. This, along with our other local and national marketing programs, including traditional marketing efforts such as direct mail, travel shows, newspapers and magazines, gives us a distinct advantage over other local rental agencies.
COMMITMENT TO QUALITY SERVICE
We make personal service and attention to satisfaction our benchmarks for success. Our loyal customers and satisfied homeowners provide proof that our company is a leader in vacation rental management. Our manager of quality control constantly monitors cleaning and maintenance concerns to ensure your home is properly maintained. Inspections after every visit ensure intentional renter damage is repaired and appropriately charged to the guest.
TECHNOLOGY
We utilize the most sophisticated computer hardware and state-of-the-art reservations software available. This allows our rental agents to quickly and efficiently reserve available properties, generate all reservations forms and accurately account for all monies. As an owner, you receive monthly statements that explain all revenue and expenses associated with your home. If you are an existing owner you may access Owner Login here.
MAINTENANCE
Our maintenance staff ensures reliable, prompt and skilled repair. We realize that proper maintenance and upkeep of the vacation homes is foremost to our owners and renters, so we use a work order system to track a problem from the moment it is reported. The problem is followed until it has been repaired. Our maintenance department is on-call seven days a week.
HOUSEKEEPING
Housekeeping, to our owners and guests alike, is one of the most important areas of the rental management business. Good housekeeping doesn’t just happen; it takes careful planning, effective supervision and constant follow-up inspections. Not only do we perform turnaround maid service for our guests, we also offer a full-range of cleaning services for our owners, including “deep cleans” and carpet cleans.