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Q: Do you take credit cards?
A: Our preferred method of payment is by check or money
order, however we will accept VISA or MasterCard.
Q: Do you charge for additional persons?
A: We do not charge for additional persons as long as the
total number of guests falls within the “maximum occupancy” that has
been established for each rental property (includes adults and all
children). Since maximum occupancies are based on Avalon city
ordinance guidelines, overcrowding of units with unreported guests
may result in a fine charged against your security deposit and/or
the immediate termination of occupancy without refund.
Q: Do you allow pets?
A: We do not allow pets. Pets can cause allergic reactions to
subsequent guests in the property regardless of how well it is
cleaned. Also, the homeowners associations with whom we work do not
allow rental guests to bring pets.
Q: Do you have any NON-SMOKING properties?
A: Yes! ALL of our homes are NON-SMOKING properties. If you
are a smoker, we ask that you please restrict your smoking to
outside areas only and properly dispose of cigarette butts (ash
trays, etc.).
Q: Are all the utilities on in my vacation home when I arrive?
A: Vacation homes have the utilities on when you arrive. Most
of our homes have heat, however due to our temperate climate, none
of our properties have air conditioning. Telephones are provided in
all units, and local calls are free. You will need a credit card to
activate the use of the phone and to make long-distance calls. Most
vacation homes have standard cable service for the area.
Q: Am I expected to clean the vacation home before I depart?
A: Housekeepers will clean the home after departure and
prepare it for the next guest, including laundering the linens and
towels. A cleaning fee for this service is included in your
reservation costs. You are, however, expected to leave the home
“broom clean,” which means bagging the trash and placing it in the
outside receptacle, cleaning the dishes, and leaving no major messes
for the housekeepers to clean up. If you would like additional
housekeeping service during your stay, arrangements can be made
through our office for an additional fee.
Q: What do I do if there is a maintenance problem in my vacation
home, or I have an emergency?
A: If you have a maintenance problem, please call our office
if it’s during office hours or call the emergency number listed on
your registration materials if it’s after office hours. Please state
your name, the property location, and the nature of the problem. If
you experience a serious medical or other dangerous emergency,
please call 9-1-1.
Q: What are the check-in and checkout times?
A: Check-in is 3:00 PM. Please do not ask to check-in
early during the busy summer months, as our housekeepers are busily
trying to clean and prepare the vacation home for you. If you arrive
on the island before 3:00, there are several places where you can
check or store your belongings so that you can stroll around town,
grab a bite to eat, etc. Just ask our reservation agent for that
information. At other times of year, you are welcome to ask about
early check-in. If the property is ready, we’ll gladly let you check
in; if the property is not clean, please understand that we cannot
give you early check-in.
Checkout is 10:00 AM. Please do not ask for a late checkout,
as our housekeepers need to get into the unit to clean and prepare
it for the next guest. Again, if you are leaving the island later in
the day, there are several places where you can check or store your
belongings so that you can stroll around town, grab a bite to eat,
etc. Just ask the reservation agent for that information. |
