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Hours of Operation
We are open from 9:00 AM to 5:00 PM seven days a week. We may close
or limit hours of operation on selected holidays. If you plan to
arrive on the island after our office closes or on holidays, please
call ahead to make arrangements for picking up your check-in
information and keys and to get directions.
Check-In / Checkout
Check-in is anytime after 3:00 PM the day of your arrival,
provided the prior occupants left on time and all the necessary
cleaning and repairs have been completed. Please do not ask to check
in early during the busy summer months, as our housekeepers are
busily trying to clean and prepare the vacation home for you. If you
arrive on the island before 3:00, there are several places where you
can check or store your belongings so that you can stroll around
town, grab a bite to eat, etc. Just ask our reservation agent for
that information. At other times of year, you are welcome to ask
about early check-in. If the property is ready, we'll gladly let you
check in; if the property is not clean, please understand that we
cannot give you early check-in.
Checkout is 10:00 AM the day of your departure. Please do not
ask for a late checkout, as our housekeepers need to get into the
vacation home to clean and prepare it for the next guest. If the
property you are renting comes with a golf cart, please do not ask
to use the cart after the 10:00 AM checkout time. Again, if you are
leaving the island later in the day, there are several places where
you can check or store your belongings so that you can stroll around
town, take a tour, grab a bite to eat, etc. Just ask the reservation
agent for that information.
Accommodations
CIVR represents many of the nicest private homes and condominiums on
the island. Because these vacation homes are privately owned, décor,
style, color schemes, and inventories will vary, reflecting the
individual tastes of their owners. Every effort is made to ensure
that our description of each property is accurate, however CIVR
cannot be held responsible for possible errors in printing, changes
made by owners in furnishings or equipment, or matters that are
beyond our control. Since these are privately owned homes, please do
not move any furnishings or kitchen items.
Every vacation home is inspected before guest arrival. If we have
overlooked anything, or if you discover any problems or damage upon
arrival to the property, please notify our office immediately so
that we can try to rectify the problem. If we do not hear from you
and subsequently discover the damage upon your departure, you will
be held responsible for said damage.
If any damage occurs during your stay, again, please call us and
help us work with you in settling the matter before your departure.
Since every property is also carefully inspected post-occupancy, you
will be held responsible for any damage observed beyond normal wear
and tear.
Click here to learn about our
Non-refundable Damage Deposit Waiver option.
Please note: Rates, descriptions, and availability are
subject to change without notice.
Housekeeping
Your reserved property will be cleaned and supplied with bed and
bath linens prior to your arrival. Beach/pool towels are NOT
provided, so please bring those with you. If you would like
additional housekeeping service during your stay, arrangements can
be made through our office for an additional fee.
Each vacation home has a "start-up" supply of products such as
toilet paper, paper towels, dishwasher detergent, and dish
detergent, however you may need to purchase additional amounts
during longer stays. Each bathroom is supplied with soap and
shampoo.
A mandatory post-occupancy cleaning fee is included in your
reservation costs. You are expected to leave the home "broom clean,"
which means bagging the trash and placing it in the outside
receptacle, cleaning and putting away the dishes, cleaning the
barbecue, and generally tidying up (leaving no major messes for the
housekeepers to clean up). The cost for any damaged or missing
linens and towels will be charged against your security deposit.
Telephones
Telephones are provided in all vacation homes, and local calls are
free. You will need a credit card to activate the use of the phone.
You will need a calling card, a phone card, or a credit card to make
long-distance calls. (Please note: call rates charged to a
credit card may be unusually high.)
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