More Catalina homeowners choose Catalina Island Vacation Rentals (CIVR) Property Management to manage their properties because we have developed a great reputation of respect, integrity and customer service on Catalina Island. We take pride in the trust homeowners place in us and in providing the level of service that homeowners and guests deserve. We understand that your vacation home is a huge investment and are committed to ensuring it remains at its highest level of quality. With CIVR, you may rest assured that there is always someone available on the Island when needed. Please contact us for more information on becoming a CIVR homeowner and to learn more about our full service property management program.
FULL SERVICE PROPERTY MANAGEMENT PROGRAM
Catalina Island Vacation Rentals is an all-inclusive resource for homeowner property management needs. Our full service program offers everything from rental management and marketing to maintenance and housekeeping. We make sure all homes are properly cared for year-round.
We are local, always on the Island and known for our hospitable and personalized service. Our experienced staff provides homeowners with the peace of mind that their property receives the best possible care. Our Management Team is available to help make vacation home ownership hassle-free and pleasurable by offering recommendations on ways to increase revenue, helping coordinate deliveries, and much more. Let us show you how great it is to own a vacation rental on Catalina Island!
COMMITMENT TO QUALITY SERVICE
We make personal service and attention to detail our benchmarks for success. Our loyal guests and satisfied homeowners are proof that CIVR is a leader in vacation rental management. We constantly monitor cleaning and maintenance concerns to ensure your home is properly maintained. Inspections after every guest stay ensure intentional renter damage is reported, repaired and charged to the appropriate party.
OWNER COMMUNICATION & SERVICES
Communication is key to any great relationship, and we strive to ensure our homeowners are aware of any pertinent information regarding their vacation home and Catalina Island. As one of our homeowners, you will receive monthly statements, quarterly owners' newsletters, 24/7 access to an Owner Login portal to access secure information, and competitive commission and rates.
CIVR remains on the cutting edge of technology for our industry. We are very cognizant that with technology comes the need for data security. We strive to protect property owner, guest and company identity information through numerous security measures and systems. Our property management software and credit card processors adhere to strict industry protection standards. Our traditional website and mobile website are professionally managed and monitored via offsite servers. Our onsite computer network is professionally managed and monitored 24/7 through NetFusion, Inc., a well-respected IT management firm. Local facilities are secured through video surveillance, alarm systems and appropriate employee training.
Our extensive marketing program offers a mix of both traditional and progressive components. We have a fresh and innovative website and are the ONLY vacation rental company on Catalina Island that offers real time online booking. With a combination of robust email marketing programs, attending travel trade shows and remaining active on multiple social media platforms, CIVR strives to stay top of mind when guests are looking to getaway to Catalina Island.
TOP NOTCH SALES TEAM
The members of our reservations sales team have intimate knowledge of Catalina and understand CIVR's properties well. They are able to guide their conversations with guests to fully understand their needs and wants in a vacation home. Each reservation sales agent has undergone sales training and is a Navis-certified agent, an industry-wide recognized certification. Our reservation sales team is regularly coached and guided by CIVR's Sales Manager as they continue to develop and refine their sales techniques.
Our maintenance staff ensures reliable, prompt and skilled repairs. We realize that proper maintenance and upkeep of the vacation homes are foremost to our owners and renters, so we use a work order system to track a problem from the moment it is reported until it has been repaired. Our maintenance department is on-call seven days a week.
Our maintenance department also conducts annual property safety inspections. Most items inspected are required by the City of Avalon to be done on an annual basis.
Housekeeping, to our owners and guests alike, is one of the most important areas of the rental management business. Good housekeeping doesn't just happen; it takes careful planning, effective supervision and constant follow-up inspections. Not only do we perform turnaround maid service for our guests, we also offer a full-range of cleaning services for our owners, including "deep cleans" and carpet cleans.
We also conduct annual housekeeping inspections, where the general condition of the homes and their contents are reviewed. The annual inspection includes, but is not limited to, an in-depth look at kitchenware, bedding, mattresses, and window treatments. Most importantly, the overall cleanliness and condition of the property is inspected.